DIT Universal Solutions (DITUS), located at 61 Bridge St, Kington, HR35 3DJ, is committed to protecting your privacy and complying with UK GDPR, the Data Protection Act 2018 and applicable European privacy regulations.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, including AI-driven automation, SaaS platforms, digital solutions, dashboards, and immersive technologies.

1. Information We Collect

We may collect and process the following categories of data:
- Identity and Contact Data: name, email, phone number, business details.
- Technical Data: IP address, device information, browser type, usage analytics.
- Service Data: information required to deliver AI, SaaS, platform, automation, dashboard or professional services.
- Communication Data: messages, support requests, project notes.

2. How We Use Your Data

We process personal data for the following purposes:
- Delivering and improving our services.
- Providing customer support and project updates.
- Managing billing, subscriptions, and contractual agreements.
- Ensuring system security, monitoring, and compliance.
- Sending service-related communications or updates.

3. Legal Basis for Processing

Our processing activities rely on one or more of the following lawful bases:
- Performance of a contract.
- Legitimate interests.
- Compliance with legal obligations.
- Consent (where explicitly required).

4. Data Sharing

We do not sell your data. We may share information with trusted partners who assist in delivering our services (e.g., hosting providers, technical subcontractors), all operating under strict confidentiality and data-processing agreements.

5. International Transfers

If data is transferred outside the UK or EEA, we ensure safeguards such as Standard Contractual Clauses or equivalent protections.

6. Data Retention

We retain personal data only as long as necessary for the purpose collected, unless legal obligations require longer retention.

7. Your Rights

Under UK GDPR, you have the right to access, correct, delete, restrict processing, object to processing, and request data portability. Contact us at info@dit-universal.com to exercise your rights.

8. Security

We implement technical and organisational security measures to protect your data from loss, misuse, unauthorised access, or disclosure.

9. Cookies & Tracking

Our website may use cookies or analytics tools to improve functionality and user experience. You may control cookies through your browser settings.

10. Contact Us

For any questions or concerns about this policy, contact:
DIT Universal Solutions
61 Bridge St, Kington, HR35 3DJ
Email: info@dit-universal.com